EMAIL MARKETING THAT DOESN'T SUCK

A plan to transform newsletter emails from annoying to alluring.

For his nonfiction debut, lawyer and entrepreneur Klinck sets himself a seemingly impossible task: to change marketing and business-related mass emails from an unpleasant part of a person’s workday to something that will actually generate results—and maybe even prompt a smile. The author, an entrepreneur and Harvard Law School graduate, wants to remodel his readers’ email marketing habits in order to teach them “how to find and cultivate raving fans, the kind of fans who will buy anything you have to sell.” The key understanding, according to Klinck, is that email marketing is just like any other kind of marketing, which explains the author’s decision to spend time on explaining the basics of that field before applying those basics to a new medium. One problem with the conventional wisdom surrounding email marketing, the author claims, is that the people offering it don’t understand the difference between marketing and selling. He describes marketing as “offering the right product to the right person at the right time, with the right message.” Selling isn’t about the customer’s needs, he asserts, whereas marketing is “relentlessly interested in the needs of the buyer.” After clarifying this key difference, Klinck dispenses practical tips; for instance, although he grants that an email marketer’s goal is to generate responses, he advises that one shouldn’t track reply statistics, so as to avoid becoming obsessed with such numbers. In short chapters, enlivened by occasional black-and-white personal photos to make specific points, he presents many insights into the new world of marketing.

The author’s main point is that email marketing practices can only be effectively improved by infusing routine business emails with genuine personality, even if it means expressing opinions that part of your audience may not share. Klinck presents positive feedback for his approach that he’s received from others, but the best possible illustrations of his main point are the readability and approachability of this book. The author is a funny, vigorous writer, always ready with a cultural reference (with the movie The Princess Bride an apparent favorite), a joke, or a self-deprecating aside drawn from his own past. His core message is one of clear communication, and several of his sharpest points involve finding a personal voice for all kinds of marketing emails. “If you talk like Hemingway, write like Hemingway,” he writes. “If you talk like James Joyce…there’s something wrong with you. Knock it off.” (“Don’t write like the Queen of England,” he adds. “Unless you are the Queen of England.”) His advice on this score is often invaluable, as when he invites readers to record some of their own conversation, transcribe it, and look at “the cadence of how you actually talk when you’re talking to a friend. Try to adopt that in your writing.” Readers involved in any kind of marketing will also appreciate Klinck’s breezy optimism and insistence on viewing email recipients as real human beings: “They’re your friends, the people you serve.”

A book of lively and relatable marketing advice.