An observant, discerning work on understanding and improving organizations.
An in-depth examination of “the psychology of citizenship.”
Using his dual perspectives as a psychiatrist and an organizational consultant, Shapiro addresses a subject that has vast implications for individuals and organizational leaders. He methodically analyzes human connections in the broadest sense of the word, beginning with the family, progressing to the group, and culminating in organizations. Part I is a crash course in organizational dynamics. It begins with three engaging stories that uniquely demonstrate how a single individual’s actions can significantly impact a group. Shapiro accurately observes, “The more we become aware that our experience of ourselves is affected by others…the less sure we seem to be about where our individual experience begins and ends.” In Part II, Shapiro shows the ways leaders help shape institutions. He relies heavily on his experience as CEO and medical director of the Austen Riggs Center, a psychiatric hospital and residential treatment center, to both offer an understanding of the CEO psyche and outline the complexity of the leader’s role. At Riggs, Shapiro discovered “central aspects of collaborative citizenship.” Part III is expansive; it moves from a consideration of the ways institutions respond to society’s needs to individuals’ identities within nations, specifically the United States. Shapiro wrestles with some uncomfortable truths in this section and offers insightful observations: “In assuming its own mature responsibilities for contributing to the marginalization of subgroups both within and without, this country might offer a realistic hope for transcending differences in the service of a larger integrative mission.” At the close of Part III, Shapiro ponders what it means to be a global citizen.
The book’s sections flow cohesively from one to the next, so the logical progression of the argument becomes clear. The author explores the complex psychological dynamics of individuals, families, groups, and organizations in lucid writing free of medical and scientific jargon. Throughout, Shapiro cites pertinent examples and includes anecdotes, each of which aptly illustrates a key point. These stories, whether they are about individuals in families, patients in hospitals, or employees in companies, all serve to enrich the theories presented here. The author’s observations also further understanding of the less-than-logical ways humans process their situations, something that seems intuitive only once it’s explained. For example, about workers, he notes, “The fantasies and beliefs that individuals carry about the nature of their workplace has at least as much of an impact on organizational behavior as the workplace itself.” About leaders, he writes, they “must be transparent about their motivations and the effects of their own irrationality.” Shapiro projects his own humility, too; describing an experience as an “Institute Leader,” he steps outside the story and inserts his own reflections, questioning his role and observing his behavior at the time. This adds an element of psychological self-analysis that makes the narrative even more interesting. His hypothesis at the end of the book—“It is perhaps possible to conceive of humanity as a multicellular learning system, with each of us as a working cell”—is worth remembering.
An observant, discerning work on understanding and improving organizations.Pub Date: Sept. 11, 2019
ISBN: 978-1-912691-33-3
Page Count: 204
Publisher: Phoenix Publishing House
Review Posted Online: Oct. 24, 2022
Kirkus Reviews Issue: Dec. 15, 2022
Review Program: Kirkus Indie
PERSPECTIVES
Cogent, well-timed ideas for meeting today’s biggest challenges.
Helping liberals get out of their own way.
Klein, a New York Times columnist, and Thompson, an Atlantic staffer, lean to the left, but they aren’t interrogating the usual suspects. Aware that many conservatives have no interest in their opinions, the authors target their own side’s “pathologies.” Why do red states greenlight the kind of renewable energy projects that often languish in blue states? Why does liberal California have the nation’s most severe homelessness and housing affordability crises? One big reason: Liberal leadership has ensnared itself in a web of well-intentioned yet often onerous “goals, standards, and rules.” This “procedural kludge,” partially shaped by lawyers who pioneered a “democracy by lawsuit” strategy in the 1960s, threatens to stymie key breakthroughs. Consider the anti-pollution laws passed after World War II. In the decades since, homeowners’ groups in liberal locales have cited such statutes in lawsuits meant to stop new affordable housing. Today, these laws “block the clean energy projects” required to tackle climate change. Nuclear energy is “inarguably safer” than the fossil fuel variety, but because Washington doesn’t always “properly weigh risk,” it almost never builds new reactors. Meanwhile, technologies that may cure disease or slash the carbon footprint of cement production benefit from government support, but too often the grant process “rewards caution and punishes outsider thinking.” The authors call this style of governing “everything-bagel liberalism,” so named because of its many government mandates. Instead, they envision “a politics of abundance” that would remake travel, work, and health. This won’t happen without “changing the processes that make building and inventing so hard.” It’s time, then, to scrutinize everything from municipal zoning regulations to the paperwork requirements for scientists getting federal funding. The authors’ debut as a duo is very smart and eminently useful.
Cogent, well-timed ideas for meeting today’s biggest challenges.Pub Date: March 18, 2025
ISBN: 9781668023488
Page Count: 320
Publisher: Avid Reader Press
Review Posted Online: Jan. 16, 2025
Kirkus Reviews Issue: Feb. 15, 2025
BOOK REVIEW
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
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