A lively and readable overview of the philosophy behind making things for people.
Buley and Natoli offer guidelines for better design in this nonfiction book.
The authors here detail the world of user experience and design and break down the methods and practices that can be tightened or tweaked to improve UX for everybody involved, even if the actual UX team is very small. They present their insights in a visually varied way: The book is full of illustrations, insets, color-coded sections, and lists of bullet points. Buley and Natoli acknowledge how significantly the UX field has changed in the last two decades, from the software-design emphasis of years past to the mobile and app orientation of the present moment. “Today, we understand that a digital product is almost always a full, multichannel experience,” they write, “and that our job is to give people a seamless product experience, even as they jump from desktop to laptop to mobile to tablet and back again.” Good products, they posit, have the ultimate UX goal of being so smoothly integrated into the users’ lives that they become invisible. It’s not about “tapping the Like icon” but simply expressing support; it’s also not about “formatting a Google document” but simply writing. “If you’re a product maker,” the authors assert, “this is nirvana.” Buley and Natoli write with this tone of bright enthusiasm throughout their text, which often broadens out to address overall customer service (they refer to customers as “the core of user experience”) or even general personal interactions, as when they break down ways to improve the meetings that even the most focused UX specialists can’t avoid. The authors suggest saying “we” instead of “I,” for instance, and sharing the “why” behind questions (“this defuses defensiveness by communicating that your curiosity is not a challenge or contradiction; it’s an honest desire to know more”). UX experts—and virtually everybody else—will find all of this invigorating food for thought.
A lively and readable overview of the philosophy behind making things for people.Pub Date: Aug. 27, 2024
ISBN: 9781933820187
Page Count: 320
Publisher: Rosenfeld Media
Review Posted Online: Sept. 4, 2024
Kirkus Reviews Issue: Nov. 15, 2024
Review Program: Kirkus Indie
Cogent, well-timed ideas for meeting today’s biggest challenges.
Helping liberals get out of their own way.
Klein, a New York Times columnist, and Thompson, an Atlantic staffer, lean to the left, but they aren’t interrogating the usual suspects. Aware that many conservatives have no interest in their opinions, the authors target their own side’s “pathologies.” Why do red states greenlight the kind of renewable energy projects that often languish in blue states? Why does liberal California have the nation’s most severe homelessness and housing affordability crises? One big reason: Liberal leadership has ensnared itself in a web of well-intentioned yet often onerous “goals, standards, and rules.” This “procedural kludge,” partially shaped by lawyers who pioneered a “democracy by lawsuit” strategy in the 1960s, threatens to stymie key breakthroughs. Consider the anti-pollution laws passed after World War II. In the decades since, homeowners’ groups in liberal locales have cited such statutes in lawsuits meant to stop new affordable housing. Today, these laws “block the clean energy projects” required to tackle climate change. Nuclear energy is “inarguably safer” than the fossil fuel variety, but because Washington doesn’t always “properly weigh risk,” it almost never builds new reactors. Meanwhile, technologies that may cure disease or slash the carbon footprint of cement production benefit from government support, but too often the grant process “rewards caution and punishes outsider thinking.” The authors call this style of governing “everything-bagel liberalism,” so named because of its many government mandates. Instead, they envision “a politics of abundance” that would remake travel, work, and health. This won’t happen without “changing the processes that make building and inventing so hard.” It’s time, then, to scrutinize everything from municipal zoning regulations to the paperwork requirements for scientists getting federal funding. The authors’ debut as a duo is very smart and eminently useful.
Cogent, well-timed ideas for meeting today’s biggest challenges.Pub Date: March 18, 2025
ISBN: 9781668023488
Page Count: 320
Publisher: Avid Reader Press
Review Posted Online: Jan. 16, 2025
Kirkus Reviews Issue: Feb. 15, 2025
BOOK REVIEW
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...
A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.
The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.
Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.Pub Date: Nov. 1, 2011
ISBN: 978-0-374-27563-1
Page Count: 512
Publisher: Farrar, Straus and Giroux
Review Posted Online: Sept. 3, 2011
Kirkus Reviews Issue: Sept. 15, 2011
BOOK REVIEW
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