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EMPATHY

WHY IT MATTERS, AND HOW TO GET IT

Useful advice that promotes a more contented, fulfilling lifestyle.

School of Life founder Krznaric (How Should We Live?: Great Ideas from the Past for Everyday Life, 2013, etc.) presents methods to increase a person’s ability to look at situations through another’s eyes.

Empathy, writes the author, is “an ideal that has the power both to transform our own lives and to bring about fundamental social change….Empathy can create…a revolution of human relationships.” Using scientific research and his own observations, Krznaric identifies six effective approaches that enable a person to increase his or her empathy (e.g., “Make the Imaginative Leap,” “Seek Experiential Adventures,” “Practice the Craft of Conversation”), which moves beyond being sympathetic or compassionate and into the deeper realm of truly feeling what another person experiences. Krznaric gives straightforward, helpful tips on how to develop this ability into a daily habit. Once established as routine, one expands outward to work this new pattern into other relationships. By using techniques such as concentrated listening during conversations, imagining the world from an alternative perspective through exposure to literature, movies, art and music, and connecting via social media and other venues on hot topics such as “economic inequality, disability rights, climate change, and gender justice,” one acquires the ability to understand other people rather than just pity or feel sorry for them. The skill to truly understand someone else leads to potential change not only in the outer world, but also in a person’s inner realm, as it creates “human bonds that make life worth living.” Informative and practical, Krznaric’s techniques are easy to incorporate into daily life and provide a road map toward better rapport with both people we know and strangers on the street.

Useful advice that promotes a more contented, fulfilling lifestyle.

Pub Date: Nov. 4, 2014

ISBN: 978-0399171390

Page Count: 272

Publisher: Perigee/Penguin

Review Posted Online: Sept. 15, 2014

Kirkus Reviews Issue: Oct. 1, 2014

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THINKING, FAST AND SLOW

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our...

A psychologist and Nobel Prize winner summarizes and synthesizes the recent decades of research on intuition and systematic thinking.

The author of several scholarly texts, Kahneman (Emeritus Psychology and Public Affairs/Princeton Univ.) now offers general readers not just the findings of psychological research but also a better understanding of how research questions arise and how scholars systematically frame and answer them. He begins with the distinction between System 1 and System 2 mental operations, the former referring to quick, automatic thought, the latter to more effortful, overt thinking. We rely heavily, writes, on System 1, resorting to the higher-energy System 2 only when we need or want to. Kahneman continually refers to System 2 as “lazy”: We don’t want to think rigorously about something. The author then explores the nuances of our two-system minds, showing how they perform in various situations. Psychological experiments have repeatedly revealed that our intuitions are generally wrong, that our assessments are based on biases and that our System 1 hates doubt and despises ambiguity. Kahneman largely avoids jargon; when he does use some (“heuristics,” for example), he argues that such terms really ought to join our everyday vocabulary. He reviews many fundamental concepts in psychology and statistics (regression to the mean, the narrative fallacy, the optimistic bias), showing how they relate to his overall concerns about how we think and why we make the decisions that we do. Some of the later chapters (dealing with risk-taking and statistics and probabilities) are denser than others (some readers may resent such demands on System 2!), but the passages that deal with the economic and political implications of the research are gripping.

Striking research showing the immense complexity of ordinary thought and revealing the identities of the gatekeepers in our minds.

Pub Date: Nov. 1, 2011

ISBN: 978-0-374-27563-1

Page Count: 512

Publisher: Farrar, Straus and Giroux

Review Posted Online: Sept. 3, 2011

Kirkus Reviews Issue: Sept. 15, 2011

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THE CULTURE MAP

BREAKING THROUGH THE INVISIBLE BOUNDARIES OF GLOBAL BUSINESS

These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.

A helpful guide to working effectively with people from other cultures.

“The sad truth is that the vast majority of managers who conduct business internationally have little understanding about how culture is impacting their work,” writes Meyer, a professor at INSEAD, an international business school. Yet they face a wider array of work styles than ever before in dealing with clients, suppliers and colleagues from around the world. When is it best to speak or stay quiet? What is the role of the leader in the room? When working with foreign business people, failing to take cultural differences into account can lead to frustration, misunderstanding or worse. Based on research and her experiences teaching cross-cultural behaviors to executive students, the author examines a handful of key areas. Among others, they include communicating (Anglo-Saxons are explicit; Asians communicate implicitly, requiring listeners to read between the lines), developing a sense of trust (Brazilians do it over long lunches), and decision-making (Germans rely on consensus, Americans on one decider). In each area, the author provides a “culture map scale” that positions behaviors in more than 20 countries along a continuum, allowing readers to anticipate the preferences of individuals from a particular country: Do they like direct or indirect negative feedback? Are they rigid or flexible regarding deadlines? Do they favor verbal or written commitments? And so on. Meyer discusses managers who have faced perplexing situations, such as knowledgeable team members who fail to speak up in meetings or Indians who offer a puzzling half-shake, half-nod of the head. Cultural differences—not personality quirks—are the motivating factors behind many behavioral styles. Depending on our cultures, we understand the world in a particular way, find certain arguments persuasive or lacking merit, and consider some ways of making decisions or measuring time natural and others quite strange.

These are not hard and fast rules, but Meyer delivers important reading for those engaged in international business.

Pub Date: May 27, 2014

ISBN: 978-1-61039-250-1

Page Count: 288

Publisher: PublicAffairs

Review Posted Online: April 15, 2014

Kirkus Reviews Issue: May 1, 2014

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